The majority of us spend days and weeks looking for the ideal car, then simply buy the insurance coverage possible. Price is just one part of the narrative; although this is understandable when premiums have reached record levels.
If you ever have to make a claim, you might regret not having gone with a business that looks and ultimately delivers more expertise after you better for a higher cost.
1. NFU Mutual
When you slip a first place in every category in a client satisfaction survey, how do you improve? With 96 percent of customers expressing an intention, NFU Mutual is probably best off not changing a thing. Dig into the results, and there is one place where it could do more. The process of obtaining a quote online is somewhat awkward and long-winded compared with the web specialists. But stick to the telephone or among 300 offices and the encounter is peerless. From helpfulness to informing you about the settlement and claim progress and staff product knowledge, customer satisfaction is second to none.
2. Royal & Sun Alliance
Royal & Sun Alliance don t have what it takes to see off NFU Mutual in our results, but feedback from its clients is extremely impressive in all respects. People who buy online are obviously pleased with the rate their orders are processed, and much more so by the ease of navigation R&SA rated highest in the poll. The business also scores for those dealing on the phone, picking up a third place overall. The results continue in regards to claims; R&SA is excellent for keeping customers informed of the rate of compensation, progress and the overall experience that is claiming.
Zurich takes place thanks to blistering performances from its telephone staff. They scored an impressive fourth for product knowledge and ranked in all areas inside the top 10. Zurich goes into overdrive for claims handling. However, fourth for keeping claimants informed and came second for the pace of settling, third for helpfulness. Throw in a third overall for value for money, and you quickly begin to wonder how well the brand may have done if only it could sort its website, which drivers voted a bad 32nd for ease of navigation and 33rd for pace, bringing the ease of buy score down to 12th place.
4. Co-op Insurance Services
It missed out on a podium spot, but Co-op Insurance Services can be proud of a great performance this year. It did well ranking sixth in the ordering process, although clients report there s room for links to information that is better and a bit more speed. Telephone operators pull out all the stops, however, and are large to thank for the firm s strong ease of purchase results, while a score for value for money suggests buyers were happy with the last quоtе. Whеn іt соmеs tо mаkіng сlаіms, СІЅ іs reported to be quick to settle, although staff could be more friendly and helpful.
5. M&S Bank
Marks & Spencer s place in the top five suggests people should get a car insurance leaflet while purchasing their office lunch. Judging by the responses, clients are satisfied because of a slick website that s quick and easy to use, plus claims handlers who score well across the board. The marks are amazing for overall claims, keeping drivers informed. Value for money can also be perceived as good, and the telephone order process lets M&S down just a little. Scores for staff helpfulness and rate arent much better than average, but product knowledge is impressive.
The sister firm of Ageas insurance, RIAS sells to customers. They tell us it’s doing it well, with none of the categories ease of navigation attracting a ranking. This unusual approach to Internet commerce isn’t quite mirrored for callers; even though RIAS scores it only makes 26th in the league table for the telephone. Its back on track if you will need to make a claim, with second places for the telephone experience here, another second for a third and helpfulness for keeping clients informed of progress.
7. Quote Me Happy
For an insurer named Quote Me Happy, a 22nd place of value for money might not be the fitting outcome, but the company does redeem itself elsewhere. For rate to complete orders, process and info links, its ranked first overall. The praise continues over to the telephone lines, with another first place for another for politeness and friendliness, and speed of processing orders. Drivers told us they were kept informed during the process when it came time to make a claim, and although settlements could have been reached sooner, the seventh spot for overall claims satisfaction is remarkable.
8. Direct Line
The insurer with the red telephone lives up to its guarantee together with friendliness and helpfulness for keeping drivers informed when claims are being processed, with very high ratings on the other end of the line. Hurry to settle was another place where Direct Line rated in the top 10, and as it attained place for value for money, drivers seem the cost of the coverage as well as pleased with the settlement figures. But where the brand needs to improve is how it sells its policies, with the process slipping to the 20th spot for telephone callers. Product knowledge could be better.
9. LV – 86.97%
Liverpool Victoria has been since 1843 in the insurance business, starting out life cover that is selling. For motor insurance, LV was ranked in everything from process online. Unlike some rivals, LV maintains this advantage on the phone. When it comes to claims handling, with a general claims satisfaction rating of 21, but the results slip a little. You tell us LV is particularly good at keeping you informed of claims progress and offering a positive caller experience. Value for money in tranked as high, though.
This time, another expert insurer. Saga can take pride in using very competent staff who were said to be useful across the board; it got great scores when making speediness to settle and a claim, keeping drivers informed. Whеn іt саmе tо рurсhаsіng роlісіеs, уоu wеre impressed with the ease of navigation on Saga s website, ranking it third, while speed, accessibility of information and the ordering process online were all rated within the top 10. Ordering by telephone didn t score with product knowledge and processing rate ranked outside the top 10.